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A Return Merchandise Authorization (RMA) number is required for all returns. Please contact firstname.lastname@example.org for assistance. Merchandise to be returned must be in the condition received with RMA number clearly indicated on the outside of the packaging. Returns must be received within 30 days from the date of order. You must include a copy of your order confirmation when returning or exchanging merchandise. Return freight is the responsibility of the consumer. Return freight will be reimbursed after receipt of product if due to defective product only.